In my experience, even the consumer facing portion suffers from lack of innovation. Look at the big rounds of lay offs this year, fairly uniformly one of the hardest hit teams has been UX Research. If you’ve worked with a good researcher, you really know their value. But translating value that into hard metrics is tough. A lot of the time CEOs in the private sector will accept Good Enough & fast Vs moving at a reasonable pace.
I don’t think there would even be an appetite for hard research at most companies. Takes too long, too much of a risk, the boss’ cousin had a really cool idea instead…
Private sector is very good at operationalizing existing technology. Outside of the FAANGs(/MAMAAs) being good enough is too easy, or investing in research is considered to be too high an expense with no guarantee on return.
fresh@sh.itjust.works 1 year ago
Yes I noticed that too about the tech layoffs. Especially nowadays, corporations seem extremely uninterested in competing to make newer better products.
I think maybe we mean the same thing when you say “Private sector is very good at operationalizing existing technology”. The Nintendo Switch was never a technological marvel, even when it was first released. It’s an attractively assembled collection of other people’s technology. The Switch is “innovative” in a way, mostly in functional product design, but it’s not science.