The line demands you cut costs but also increase service.
The line demands it go up. It doesn’t care how you get there. In many cases, decreasing service while also cutting costs is the way to do it so long as line goes up.
See: enshittification
The line demands you cut costs but also increase service.
The line demands it go up. It doesn’t care how you get there. In many cases, decreasing service while also cutting costs is the way to do it so long as line goes up.
See: enshittification
yggstyle@lemmy.world 4 days ago
Absolutely. I should have used the term productivity rather than service. Lack of caffeine had blunted my vocabulary. In essence: more output for less work. Output in this case is profit.
Enshitification is, in essence, the push beyond diminishing returns into the ‘lossy’ space … sacrificing a for b. The end result is an increasingly shitty experience.
CosmicTurtle0@lemmy.dbzer0.com 4 days ago
I think what makes enshittification is “give users less and charge more”. It’s about returning shareholder value instead of customer value.
Netflix is a great example. They have pulled back on content, made password sharing more challenging, and increased cost. They still report increases in paying users.
They’ve done the math. They know they can take lost in users because they know they’ll make up for it. That’s the sad part in all of this.
yggstyle@lemmy.world 4 days ago
They really haven’t taken massive hits because we are creatures of habit: it’s more convenient to hang around even if we know we’re getting ripped off. There is a conversion rate - but it’s low enough where clearly they believe the market will bear more abuse.