This is not true at all. Poor people are incredibly empathetic and forgiving. The middle class is a mixed bag but mostly just want to understand why and how to avoid it in the future. Rich people are a mixed bag, too, but most of the biggest assholes are rich.

This is from experience as a banker for many years. Whenever I had bad news (fees for example) for a poor person, they just looked sad. Whenever I had bad news for a rich person 1/3 of the time, they’d want me fired for being the messenger, 1/3 they disappear to talk to a higher up, and 1/3 they grumble and accept it. There are exceptions in every gro. Some rich folks were super nice, some middle class people were nightmares, but there was never a poor person who took it out entirely on the low tier employees.

I think there’s solidarity that the decision comes from others and it’s out of our hands. This may also be because I never told them bad news without advocating for them behind the scenes and understanding the whole sequence of events first. Probably over half the time I got the fees revoked since it was an accident or bad timing on something the bank did. Since we were a small bank, I had more power than big banks would allow.