Comment on Half of companies planning to replace customer service with AI are reversing course

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couldbealeotard@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago

That’s part of the problem isn’t it? “AI” is a blanket term that has recently been used to cover everything from LLMs to machine learning to RPA (robotic process automation). An algorithm isn’t AI, even if it was written by another algorithm.

And at the end of the day none of it is artificial intelligence. Not to the original meaning of the word. Now we have had to rebrand AI as AGI to avoid the association with this new trend.

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