Comment on Half of companies planning to replace customer service with AI are reversing course
nickiwest@lemmy.world 1 week agoWhich honestly seems to be an overwhelming majority of people.
Tech companies took a pretty good predictive text mechanism and called it “intelligent” when it obviously isn’t. People believed the hype, so greedy capitalists went all in on a cheaper alternative to their human workers. They deserve to lose business over their stupid mistakes.