Yeah, it could be, but these guys aren’t looking to replace human workers with a robust, well-trained, and properly-deployed AI, they’re looking to slash and burn their labor costs with whatever they think will squeak by.

I’ve used Amazon’s AI live chat bots a fair bit over the years and I have to say they’re actually pretty good. 90% of the time they can resolve the issue themselves (at least in my experience) and faster than it would take to connect to a person. But most people don’t have Amazon’s budget or customer service-oriented business model.