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Comment on Half of companies planning to replace customer service with AI are reversing course

Yeah, I always found it weird how chatbots were basically a less efficient and less reliable way to access data that’s already on the website but all the companies were racing to get one. People kept telling me that I’m in the minority in being able to find information on a webpage, but I suspect the sort of people who are too dumb to do that aren’t going to have much better luck dealing with the quirks and eccentricies of a chatbot either.

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QueenHawlSera@sh.itjust.works ⁨1⁩ ⁨day⁩ ago
Most of the time when I talk to a chat bot it’s because I need to contact support for an issue only support can help me with, but unfortunately the company in question is Id.me and they apparently don’t have support of any kind and all these tickets I’ve been writing have been going into a paper shredder

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- JuxtaposedJaguar@lemmy.ml ⁨1⁩ ⁨day⁩ ago
  
  all these tickets I’ve been writing have been going into a paper shredder
  
  Try submitting tickets online. Physical mail is slower and more expensive.
  
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  - QueenHawlSera@sh.itjust.works ⁨14⁩ ⁨hours⁩ ago
    It was an expression, online is the only way you can submit tickets.
    
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