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Comment on Half of companies planning to replace customer service with AI are reversing course

Hilariously, many of these companies already fired staff because their execs and upper management drank the Flavor-Aid. Now they need to spend even more rehiring in local markets where word has got round.

I’m so sad for them. Look, I’m crying 😂

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JuxtaposedJaguar@lemmy.ml ⁨4⁩ ⁨weeks⁩ ago
It has the same energy as upper management firing their IT staff because “our systems are running fine, why do we need to keep paying them?”

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- Croquette@sh.itjust.works ⁨4⁩ ⁨weeks⁩ ago
  The IT paradox : -“Why am I paying for IT? everything runs fine” -“Why am I paying for IT? nothing works”
  
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Roopappy@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
I have been part of a mass tech leadership exodus at a company where the CEO wants everything to be AI. They have lost 5 out of 8 of their director/VP/Exec leaders in the last 3 months, not to mention all the actual talent abandoning ship.

The CEO really believes that all of his pesky employees who he hates will be full replaced by cheap AI agents this year. He’s going to be lucky to continue to keep processing orders in a few months the way it’s going. He should be panicked, but I think instead he’s doing a lot of coke.

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- pinball_wizard@lemmy.zip ⁨4⁩ ⁨weeks⁩ ago
  
  He should be panicked, but I think instead he’s doing a lot of coke.
  
  That would explain so much.
  
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