In trouble shooting it always important to answer at least these questions when asking for help:

• What are you trying to achieve, eg what is the end result you are hoping for.
• What is the expected behavior, or how do you think it should work?
• What is the experience behavior, so what actually happens and how does that differ from what you expected.
• What steps have you taken in trouble shooting. Are there things you’ve checked or ruled out? How so? What did you try?

This will help other people help you quickly and efficiently. This will greatly improve your chance of other people being able to help you, or you being able to help yourself.