From what Ive seen in arguments about this, Plex generally is more accessible with QoL and easier to understand interface for non-techie people to share with family/friends. Something thats hard for nerdy people to understand is that average people are perfectly fine paying for digital goods and services. They happily pay premiums just to not have to rub two braincells together. If you figure out how to make a very useful plug-an-play service that works without the end user of average intelligence/domain knowledge stressing about how to set up, maintain, and navigate confusing layouts, you’ve created digital gold.