Yeah but the crap cheaper online options would still work its just that in the case of an account being taken over or such there would be a way to recover that is definitive in person. Also personally in the modern era my experience with government entities has been great but that just be my state and city. Also in the past it was not so great but they have greatly improved. Like you can make appointments at my dmv's. Also apples to apples I found they have always beat out private. Its hard as their are so few comparison points but like usps has always been a better experience for me than fedex or ups.