Comment on Why Do Sites Keep Shoving Features We Don’t Want Down Our Throats?
FauxLiving@lemmy.world 2 weeks agoIt’s the power of defaults.
1 person will hate the change but 100 others will be affected by the default and not care. The net result is more as revenue even if the first user cancels their account.
killeronthecorner@lemmy.world 2 weeks ago
Bingo. Everyone thinks it’s about retention but it’s not. Lifetime value of a user is a much more complicated than it was ten years ago when Silicon Valley was joking about DAU and such.
If you ever want to fuck your LTV for a company, just phone their customer services a few time and make sure you waste as much time as possible. Your value as a user will drop significantly as you plummet into negative value