This is my experience too. The web interface is usable, but a bit rough. It is a lot like early Plex web UI. The options for clients are okay on Android / Google TV but they are kinda bad on Apple TV.

Hopefully as more people discover Jellyfin interest in development of both the server and the clients will surpass Plex.

I appreciate what Plex has offered for free for many years now, and I was once a subscriber, but I don’t love it anymore because I’m looking for the straightest path to watching my library on my devices. Jellyfin delivers this better most of the time.