The way the form is set out, it’s supposed to be hand written, with fields about the medicine, the pharmacist that dispensed it, the date, and it’s cost. Instead most pharmacists will just use the copy of the prescription label that gets printed out, because that includes all the above details. Here’s the form in question: www.servicesaustralia.gov.au/pb240

You also have seperate forms for the actual application, which must be done by a pharmacist: www.servicesaustralia.gov.au/pb241

As well as a whole form to claim a refund if you didn’t get a medication for the safety net cost (either free for concession, or the reduced concession charge for general patients): www.servicesaustralia.gov.au/pb132

If the system were digitised none of these forms would need to exist. Keeping in mind that this data already is in a centralised system. I can go to myhealthrecord and see a list of all the scripts I’ve had filled and when. The only info it’s missing is how much I’ve paid, as pharmacies often subsidise the rate a bit. I pay $6.90 for my scripts instead of $7.70, and the safety net is based off real cost you’ve paid.

Anyway, sorry for the info dump, just something I’ve been frustrated with since I started interacting with this system.