Comment on [deleted]
moody@lemmings.world 5 weeks ago
I haven’t bought an HDD in a long time, but is the drive’s packaging itself not designed for shipping? The last one I bought had a ton of empty space and shock-absorbing packaging inside the box.
Benjaben@lemmy.world 5 weeks ago
I guess that’s the heart of some of the issues one or two others are taking with me having a problem here. When it’s said like you did, it seems like a reasonable take to me.
Here’s my take on the physics itself - when an object is inside a container significantly larger than it and free to bounce around, and then put through the shipping process, that introduces a lot of collisions that are admittedly usually small, but strictly speaking mathematically related to the magnitude of the impact and the available space and inner (OEM) package padding/shock absorption. Those collisions largely do not exist if the object simply has no freedom to move in its containing package - it’s just the smaller collisions when the containing box is moved. The packaging by the mfg may be designed to absorb impacts to appropriate degrees, but it can’t be argued that somewhat unknown stresses (due to the unknown handling by the shippers) may have been applied by that freedom of movement in 2 dimensions, that would not have occurred if the OEM boxes were packaged in their container such that no freedom of movement was available. I have worked briefly with vibrations in industrial and once a small scale system, even, and we all underappreciate the effects of even just vibrations. Stabilization of sensitive components is a hard problem.
It’s not that expensive at all to just close up that space reliably with every order of HDDs. If you know you spell ~expensive HDDs, do that. I am, strictly speaking, just asking for a retailer that does that. But FWIW I guess I have to acknowledge that the physics and relevant questions are interesting.
non_burglar@lemmy.world 5 weeks ago
You’re perceiving some kind of blame from those users asking, but tbh you didn’t make your situation clear in your original post and they’re fair questions.
And I’ll echo most here and suggest you stop buying from that provider. It seems like the obvious choice. NewEgg isn’t exactly the paragon of customer service.
Benjaben@lemmy.world 5 weeks ago
Yeah, I have to acknowledge that I got needlessly defensive / combative. One of those, the poster just opened by essentially saying “I didn’t read your whole post, but here’s my take…” and that irritated me, but I eventually even tried to end amicably with that person. I was impatient and defensive throughout, though, I can do better, no argument there.
You’re also right that I must have failed to spell out the situation well, that’s 100% on me. And yes, moving away from Newegg is the stated goal of the post I made, that’s not really advice (and I understand this is probably the kind of comment that rubs people the wrong way).
I guess I don’t understand the amount of patience I’m expected to have with people who are not engaging with the point of my post (recommending more careful HDD retailers) but instead questioning whether the post itself has merit. If someone asks “how do I make a casserole” and I respond with “well, you haven’t even proven that a casserole is the right dish to make”, I’m not going to be surprised or offended if that person who asked the question gets irritated with my input.
non_burglar@lemmy.world 5 weeks ago
Good reply, we’ve all been there. Hope your next disks survive their journey.