It is the fault of the retailers because it’s well known that things don’t always get handled with care in shipping, especially when you’re talking about automated machines and people handling millions of boxes. They’re the ones packing these items to ship and damaged items are needless waste. I buy car parts online and they manage to pack these often heavy and awkwardly shaped parts correctly so that they don’t sustain damage. Newegg could do the same with some HDDs.