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• Benjaben@lemmy.world ⁨1⁩ ⁨day⁩ ago

  I did not intend to take ownership of these drives, I never opened them. It’s entirely possible all SMART tests and drop indications come up clean, but as I did not want to own these drives, it felt inappropriate to me to find out. Given how sensitive HDDs can be, and given my consumer-grade budget here (I’m spending my own money on a few important pieces of hardware, not griping over an enterprise installation that churns through drives like a runner does shoes). The impacts that HDDs experience (less so when powered off off, but not at all zero!) makes for a significant influence in its MTTF. That is not controversial, it’s just engineering.

  Let me put this a little differently - imagine I went to a brick and mortar, asked for some drives I couldn’t find on the display floor, and they brought out two drives, in sealed OEM packaging, in a dusty beat up box that had been through shit, and with no padding inside or anything. The employees were not being careful when carrying them either, giving little confidence that the damage looks worse than it is. It’s clear they’ve been mistreated to some extent, but no way to see from here how much.

  This is an important distinction - I’m not asking if you’d be willing to buy those drives yourself. I’m asking if - when I decided not to buy those (and indeed not to test them!), would you grill me over that decision like this? Would you question me for wanting to find a retailer I can shop at that at least seems to take more care? Again, why is my preference not to receive drives in clearly mishandled and insufficiently padded packaging, so contentious?

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  • catloaf@lemm.ee ⁨1⁩ ⁨day⁩ ago

    Yes, I read and understood what you said. If the packaging was obviously faulty, that means the drives were rendered unfit. If the drives were determined to be fit for purpose, that means that packaging was sufficient and not faulty. Hard drives are not eggshells, they are designed to survive FedEx punting them onto your porch.

    If you want to play the combative game and accuse each other of disregarding each others’ comments, I will ask again the question you did not answer: do the drives not function, or do they fail any SMART test? If you are accusing your suppliers of being inadequate, please, support that with data.

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    • Benjaben@lemmy.world ⁨1⁩ ⁨day⁩ ago

      YET AGAIN, answered that. I never opened the drives. It’s right there in the comment you’re replying to.

      This is a fruitless back and forth, I’m tapping out. Have a good weekend, I wish you well, sincerely.

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      • catloaf@lemm.ee ⁨1⁩ ⁨day⁩ ago

        If you rejected the drives out of hand, then it’s impossible to say they were unfit. You also did not answer my question about how exactly they were packaged. The plastic clamshell is generally fit for purpose and I doubt WD, Seagate, etc. would continue using packaging that resulted in high rates of failure. If you wish to contest that assumption, prove it with data.

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