I appreciate your advice! I’ll definitely work on getting the hard numbers to help my supervisor out. She’s been pushing for this for a while, so hopefully I can provide some materials to aid her.

I’ve had to do this before for a former job where I went from a Team Lead on a Helpdesk that started coding tools to help improve our agents metrics and the availability and accuracy of reporting to management and agents. Our helpdesk had no developers, but I was able to show how our team went from spending ~10,000 man hours a year on manually running reports to send to agents and management and only having the reports available weekly to having all of it automated and updated daily for everybody that needed them. So, I can adapt the methodology I used for that to the current org as well.