People who are very knowledgeable in their field often have trouble “dumbing” things down. They make a lot of assumptions of base level knowledge that genpop doesn’t possess.

I admit that I was that way for a while with IT, but I guess my mother being a teacher left me with the skill of being able to relate my knowledge to something they’re familiar with.

It got easier once I realized that if everyone possessed the knowledge that I do, I’d be out of a job. Also made dealing with tech illiterate people much easier.