Comment on Hundreds complain about failing mobile phone service since 3G switched off
zurohki@aussie.zone 1 week ago(arguably they should have just let the phones stop working instead of blocking them outright). The allowlist they used was missing hundreds of 4G capable phones and was missing just about every overseas model of phone
IIRC the issue is that phones must be able to dial 000 if there’s any mobile coverage at all. A bunch of VoLTE-capable phones either force 3G for 000 calls or aren’t compatible with Telstra’s custom VoLTE implementation, and there’s really no way for telcos to know these things.
There’s no way for the owner to know, either. A bunch of 4G+VoLTE phones in the wild that people think are fine either can’t call 000 or can’t call 000 on Telstra’s network. So a phone on Optus might work fine on Optus VoLTE, might call 000 fine on Optus VoLTE, but wouldn’t be able to call 000 if there was only Telstra network coverage.
And there’s no way for Optus to know which specific modem firmware your phone has, so even getting the same model phone and testing it isn’t a reliable solution.
R00bot@lemmy.blahaj.zone 1 week ago
Yep that’s the explanation I’ve heard. Telcos shifting this mess onto the consumer is pretty obviously not ideal. They shouldn’t have gone ahead with the 3G shutoff knowing these issues existed.
They could have waited 4-5 years for the majority of Aussies upgrade to a new phone that supports Telstra’s VoLTE, implemented a fallback system on Telstra’s network for phones that don’t support it, etc.
But they didn’t.
Super poor form imo. If our government were serious about protecting Australians they would do something to punish these companies. But they won’t. And our slow slide towards America-style late-stage capitalism will continue.