Not everyone in IT needs to fix tickets or work in a high-stress environment. In one of my previous roles, I was a projects engineer, and I was basically given a bunch of projects to work on (like there was a small python-based project - they needed to automate something, there was one to get them into a hybrid cloud setup and so on). I didn’t really have any break-fix tickets to work on, although I was occasionally asked if I could help, when there was some spare time or if it was something high-level the ops guys couldn’t fix. Basically a total chill job, I was free to allocate time on my projects as I saw fit, no hard deadlines, no SLAs to meet, and the best part - no users to deal with.
Of course, it wasn’t always like this. To get here, I had to do those grunt role, those stressful jobs with tickets that needed to be fixed in minutes, dealing with angry users and stuff. But thankfully my career has progressed past that stage now.
elscallr@lemmy.world 1 year ago
I can’t edit Word documents for shit lol. I edit everything using Markdown (the same formatting used here) because I don’t have to think about it.
That said every job can get stressful now and again, and this line of work is no different, but most days it’s just work. Make this change, make this thing do something else, kill this thing that’s costing money and everyone stopped using last year without telling anyone, etc. Typical things.