It’s your internet. Who cancels that without already moving to another ISP? I work from home so not having internet even for short durations is a non-starter. Forcing me to talk to someone is an absolute waste of everyone’s time. They have a zero percent chance of keeping me because I already left. I just want the bills to stop for a service I disconnected from.

I understand the whole ‘game’ for pricing/discounts but when you legitimately are leaving then this is just dumb. I think the whole game around discounts is dumb too but that’s capitalism.