Comment on Cable companies ask 5th Circuit to block FTC’s click-to-cancel rule | Cable companies worry rule will make it hard to talk customers out of canceling

mechoman444@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

• unphazed@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

  I will say this much… I am knowledgeable that a lot of people cancel because they can’t figure out how to use the service, or don’t know enough about the service to know they’ll need 4+ apps or addons to get what they have currently. Informing them after they tell you what they want sometimes makes them realize switching isn’t better. Shouldn’t be a long call though, about 15 min.

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