Comment on YSK that United has significantly escalated their war against basic economy passengers

shplane@lemmy.world ⁨5⁩ ⁨days⁩ ago

• irreticent@lemmy.world ⁨5⁩ ⁨days⁩ ago

  For those unfamiliar with that incident:

  • 2017 United Express passenger removal

  On April 9, 2017, at Chicago O’Hare International Airport, four paying customers were selected to be involuntarily deplaned from United Express Flight 3411 to make room for four deadheading employees. One of these passengers was David Dao, 69, a Vietnamese-American who was injured when he was physically assaulted and forcefully removed from the flight by Chicago Department of Aviation Security officers. Dao, a pulmonologist, refused to leave his seat when directed because he needed to see patients the following day. In the process of removing him, the security officers struck his face against an armrest, then dragged him – bloodied, bruised, and unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service.

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  • Fuzzy_Red_Panda@lemm.ee ⁨5⁩ ⁨days⁩ ago

    “mishandled customer service”

    That is not the appropriate term for what happened!

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    • Marleyinoc@lemmy.world ⁨5⁩ ⁨days⁩ ago

      Never fly United. And then still pay them when the government bails them out.

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  • pyre@lemmy.world ⁨5⁩ ⁨days⁩ ago

    did no one go to prison for this??? wtf

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    • TheGalacticVoid@lemm.ee ⁨4⁩ ⁨days⁩ ago

      No, because United employees didn’t beat the passenger up, the police did. That’s not even remotely close to the worst thing that cops have gotten away with.

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      • pyre@lemmy.world ⁨4⁩ ⁨days⁩ ago

        i thought that wasn’t actually police

        Following a review prompted by the incident, in July 2017 the Chicago Department of Aviation reported that its unsworn, unarmed airport security personnel were not actually police officers under Illinois law. Their uniforms, badges and vehicles had been “improperly” labeled “police” for historical reasons. It promised that the incorrect insignia would be removed within months.

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• EndlessNightmare@reddthat.com ⁨5⁩ ⁨days⁩ ago

  United: “Fly the friendly skies”

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  • affiliate@lemmy.world ⁨4⁩ ⁨days⁩ ago

    that’s what they tell you right before throwing you off the plane

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