I wouldn’t be so sure about that. We definitely got a lot of social progress from technology, but it’s plain to see that social media gets massively abused for reactionary propaganda (not entirely unlike radio and print have been abused to further authoritarian ideologies in early 20th century). IME, in recent years people have been getting MORE cold and brutal, more willing to assault random people for being the wrong sexual orientation, they started assaulting EMTs, firefighters and train employees in significant numbers, and people have been outright murdered for telling them that they should wear a mask.