Comment on LG monitor asking about ad tracking preferences
rolaulten@startrek.website 1 day agoDepending on the help desk they probably knew it was you. Did you call from a phone HR knows about and is personal to you? If it was a walk up, they make the ticket before or after resetting your MFA?
Emerald@lemmy.world 1 day ago
They do have the phone number on record, so I guess that’s what they did. More likely though they didn’t even check. They made no ticket either, just reset it in the course of an around 3 minute call.
rolaulten@startrek.website 1 day ago
Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.