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Comment on LG monitor asking about ad tracking preferences

Sounds way more interesting than most IT work as well. I’d definitely rather do some investigative work like this than a typical parade of password resets, email assistance, and software installations.

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linearchaos@lemmy.world ⁨1⁩ ⁨year⁩ ago
Hells yes.

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oatscoop@midwest.social ⁨1⁩ ⁨year⁩ ago
Hands you a random laptop.

“The thing doesn’t work.”

Refuses to elaborate and leave.

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- linearchaos@lemmy.world ⁨1⁩ ⁨year⁩ ago
  It and I appear to have the same thing wrong with us. I’m not working on it.
  
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Emerald@lemmy.world ⁨1⁩ ⁨year⁩ ago
I had to ask a helpdesk for a 2fa reset once. Interstingly, they didn’t make me identify myself except for first at last name. Not sure what point the 2FA has if it’s that easy to remove.

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- rolaulten@startrek.website ⁨1⁩ ⁨year⁩ ago
  Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about and is personal to you? If it was a walk up, they make the ticket before or after resetting your MFA?
  
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  - Emerald@lemmy.world ⁨1⁩ ⁨year⁩ ago
    They do have the phone number on record, so I guess that’s what they did. More likely though they didn’t even check. They made no ticket either, just reset it in the course of an around 3 minute call.
    
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    rolaulten@startrek.website ⁨1⁩ ⁨year⁩ ago
    Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.
    
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