Hands you a random laptop.
“The thing doesn’t work.”
Refuses to elaborate and leave.
Comment on LG monitor asking about ad tracking preferences
vithigar@lemmy.ca 3 months agoSounds way more interesting than most IT work as well. I’d definitely rather do some investigative work like this than a typical parade of password resets, email assistance, and software installations.
oatscoop@midwest.social 3 months ago
linearchaos@lemmy.world 3 months ago
It and I appear to have the same thing wrong with us. I’m not working on it.
linearchaos@lemmy.world 3 months ago
Hells yes.
Emerald@lemmy.world 3 months ago
I had to ask a helpdesk for a 2fa reset once. Interstingly, they didn’t make me identify myself except for first at last name. Not sure what point the 2FA has if it’s that easy to remove.
rolaulten@startrek.website 3 months ago
Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about and is personal to you? If it was a walk up, they make the ticket before or after resetting your MFA?
Emerald@lemmy.world 3 months ago
They do have the phone number on record, so I guess that’s what they did. More likely though they didn’t even check. They made no ticket either, just reset it in the course of an around 3 minute call.
rolaulten@startrek.website 3 months ago
Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.