Also to add that amazon has been caught encouraging users to “refund” e-books and purchase a different one, without telling users that these refunds are clawed back from the Authors.

Then to double fuck the Authors they didnt give authors detailed statements - only payments of the monthly total, so any “refunds” were deducted from the total sales from that month and author paid the difference. This was only noticed when an author with an accounting/finance background noticed a negative payment statement one month and looked into this and found amazon routinely charging back authors, sometimes for multiple copies of ‘refunds’ that didnt actually take get refunded, straight up stealing from the Authors.