Comment on Woolworths, Coles sued by ACCC for ‘misleading’ price drop claims
Zagorath@aussie.zone 1 month agoIt might be a bit more difficult for them than for Woolies and Coles, sure. But Australia is unique in how strong Colesworths are, and yet in other countries, as demonstrated in the video linked above, stores are able to have scan & go tech.
Granted, there are a whole bunch of other factors in the Australian market that make it way worse than it needs to be, like our restrictive zoning practices that promote driving to big supermarkets rather than stopping off at your local small store on the ride home or walk back from the train/tram/bus stop. But the bottom line in terms of their inability to provide customer conveniences is that if stores in a country that is both less centralised and lower population can do it, there’s really no excuse here. Pubs and clubs have gotten on board with it via the prevalence of QR codes to order food, despite menus being unique to every place. Maccas manages to have a pretty damn good app experience despite prices and menus varying somewhat between stores and being largely franchise-owned.
They don’t need to spend millions developing this for themselves. A quick search turns up numerous different while-label services that can do this for you. I don’t know exactly how much they cost or how hard they are to integrate, but I know I would be way more likely to go to somewhere other than Colesworth if the experience didn’t suck arse. Last time I went to my local local store (there’s also an IGA pretty nearby that I do visit from time-to-time, but this was a fully independent local grocer) they refused to check me out at all because I didn’t have cash, and they only accepted cash for small purchases.
Your last paragraph is a good point, and is yet another reason that the government should structure its laws and enforcement to help promote these smaller businesses rather than CostlesWorthdi. But I think it’s unlikely to sway very many shoppers.
Gorgritch_umie_killa@aussie.zone 1 month ago
Went back and watched that video, love ‘not just bikes’, those instore scanners are a really good idea, Costlesworthdi should have all employed these by now.
The only reason i can think they haven’t is the same reason i’d assume for independents and IGA’s the cost. Without knowing anymore about the costs, i’d assume its a mix of upfront payments for the scanners, etc, and a, out of proportion, per transaction clip of the ticket for ‘maintenance and service costs’, just like the bank cards have.
I love what you’re suggesting though, use QR codes on each product so customers use the hardware in their pockets to scan out their items as they go.
It would reduce those upfront costs so much, and could be done with less memory bloat like the Maccas type apps. If this doesn’t already exist we should round up some of the more tech focused users/mods/admins on aussiezone and do it ourselves, then use the revenue from that as an ongoing fund for the benefit of ‘aussiezone’ as Australia’s Social Web alternative. Lets do this!
Zagorath@aussie.zone 1 month ago
^Pssst…^ ^products^ ^all^ ^already^ ^have^ ^scannable^ ^codes^ ^on^ ^them.^
But yeah, Woolies rolled this out in a few of their stores last year. No need for dedicated hardware, the Woolies app does it. It took me a while to realise that actually it’s not yet available in very many stores. Just 16 in Qld, 20 in Vic, 32 in NSW, and 13 in the rest of the country combined. It just so happens that the two nearest to me are both on that list, so I got the impression that it was more common than it actually is.
But yeah, the tech does already exist as a whitelabel service. If I had to guess, I’d say Woolies rolled their own rather than using one of these, but other companies could do it without needing to do all the work themselves.