Keep in mind that that was a demo to sell Copilot.

The issue that I’ve got with GenAI is that it has no expert knowledge in your field, knows nothing of your organization, your processes, your products or your problems. It might miss something important and it’s your responsibility to review the output. It also makes stuff up instead of admitting not knowing, gives you different answers for the same prompt, and forgets everything when you exhaust the context window.

So if I’ve got emails full of fluff it might work, but if you’ve got requirements from your client or some regulation you need to implement you’ll have to review the output. And then what’s the point?