There would have to be some very clear benefits for that price.

Agreed, it would need to be very clear, and additionally we’d need to plan that a certain percentage of customers would grow out of a basic support offering, either by becoming experts or by growing their install size and complexity.

$20 per month would be enough to discourage me. It’s another relatively costly computer-related subscription and I already feel like I’m losing a battle to keep those minimal.

Understandable. Is there a price you think would be reasonable? What would you want for that price?