Comment on Why my apps will soon be gone from the Google Play Store
Pika@sh.itjust.works 2 months agojust have the voicemail say “this mailbox is rarely monitored and is here as a requirement for google play services; a better way of getting support is available at X”
It’s also extremely anti-consumer to not offer any support. Which is likely the primary reason that Google is requiring this. There are so many apps out there that don’t have any means of support, it’s one of my primary complaints about google play, so many abandonwares or apps that were clearly put on there as a send and done with no intent to actually use them.
conciselyverbose@sh.itjust.works 2 months ago
That’s not better. It is not OK to have a phone number published that is not monitored regularly, no matter what message you leave when they call it.
You should have a legitimate contact method, but it is not acceptable behavior to publish a contact method that isn’t handled appropriately.
Dkarma@lemmy.world 2 months ago
conciselyverbose@sh.itjust.works 2 months ago
No shit?
Which is why requiring a number isn’t OK. But the minute you make a phone number available to customers, it cannot be acceptable not to treat it like a phone number.
iPhone already has a lot of apps that aren’t worth the effort to make available for Android, and this is going to make that meaningfully worse.
umami_wasbi@lemmy.ml 2 months ago
How about you post your phone number here? It seems you have no problem in sharing someone share their number in public, and I hope you put the same srandard to yourself.
Pika@sh.itjust.works 2 months ago
It’s no different than companies like Microsoft, you have their phone number that’s a literal support line that says hey go to the website sometimes without even indicating where on the website that you go to.
I ran into that twice while dealing with an activation issue and a hardware purchase issue last year, their phone support will lead you in circles until eventually you hit a voicemail that says please go to this page. In one case it gave the location, in the other it said “this support is available on the Microsoft store website at” and it just gave you the store launchpage for ms store
conciselyverbose@sh.itjust.works 2 months ago
“I’m only as much of a piece of shit as Microsoft” isn’t a good defense.
There is no possible scenario where publicizing an invalid contact method is defensible behavior.
Pika@sh.itjust.works 2 months ago
Honestly it just depends on the definition of invalid, it’s still giving you information on where you need to go so it still gives you more information than when you started it’s not like it just leaves you to a dead end number
fuzzzerd@programming.dev 2 months ago
When its not optional to publish email only, the proposed solution is pretty reasonable imo.