Comment on FTC urged to make smart devices say how long they will be supported

FinishingDutch@lemmy.world ⁨2⁩ ⁨months⁩ ago

It’s really in the tech sector’s best interest to do that anyway. Because as a consumer, I’m now quite hesitant to buy a thing without knowing if it’s going to be properly supported.

We’ve all been burned before. My Sonos webradio lost functionality for a while after some backend streaming service was defunct. They did manage to fix that but it meant installing a new app, new account that sort of thing. It’s annoying- but at least the manufacturer did the right thing to keep it working. I can only imagine how frustrating it would’ve been if the entire thing stopped working with no support…

Basically, that experience is why I’m no longer willing to buy things that wholly depend on outside servers and the like to keep working. There’s too much risk of ending up with an expensive paperweight.

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